Many of us will be faced with the task of finding someone to provide extended care for a loved one. Often, the need arises suddenly because of an unexpected illness, recovery from a surgical procedure or simply a decline in health. Would you know what steps to take to find the right person or company to fit your needs?
- Is the agency licensed by the state, certified by Medicare, bonded and insured?
- Can the agency provide references from doctors, discharge planners, clients and their families?
- Will you get to interview the people who will be providing care prior to them starting? Will you be able to specify a preference for a male or female caregiver? What if you don’t feel comfortable with the assigned caregiver?
- What arrangements are made for a substitute caregiver if your regular person is not available?
- How do supervisors monitor and evaluate the quality of care provided by the caregiver?
- What are the hiring practices of the agency? Do they do thorough background checks on all employees? How do they find their employees?
- Can the care provider provide references? Are the caregivers licensed and insured?
- How does the agency train caregivers? Are they certified in CPR and first aid?
- How does the agency handle billing? How are the hours tracked?
If you’ve been faced with hiring a caregiver, what other questions would you suggest asking?